FAQ

  1. Where do the products ship from?

    Our products ship from our headquarters in Virginia.

  2. Are the products you sell remanufactured?

    Everything we sell is new, first quality purchased direct from the manufacture. We do not sell any used or factory seconds.

  3. Why are your prices so low?

    We skip all the middlemen, which lowers the prices. We purchase direct from the manufactures.

  4. Do you have all the items on your site in stock?

    One of our goals is to keep all the products in stock listed on our site. Occasionally the manufactures will "Back-Order" an item, which is beyond our control. We make every effort to make a note on the item if the item is back ordered for an extended period of time.

  5. Can I upgrade to faster shipping?

    Please contact customer service to upgrade shipping.

  6. Will I be charged sales tax?

    By law, sales tax is charged only when we ship to addresses in Virginia.

  7. What is your return policy?

    You may return any of our products providing they meet the following conditions:

    1. It is NOT a special order item.
    2. Item has NOT been installed.
    3. Item is in its original box.
    4. Item has all the parts in the box. The box must be clean. (not writing on box-i.e. "upstairs bathroom " )
  8. What should I do if my order is damaged?

    While we do our best to package everything securely, occasionally there are bumps in the road that we can’t avoid. Inspect the box for external damage, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver. If there is any damage, visible or not, you must indicate such on the delivery receipt and notify us within 24 hours. When you sign the delivery ticket and do not note any damage, the merchandise becomes your property.

  9. What if no one is present to accept a delivery after one has been scheduled?

    You will be responsible for any redelivery charges and/or storage fees.

  10. What happens if I refuse the shipment?

    You will be responsible for the charges involved in returning the merchandise to us. This is also the case when a package is deemed as undeliverable, perhaps because you gave us an incorrect or inaccurate address.

  11. When will my order ship?

    Your order will ship the same day if we receive your order before 2 pm EST. Our hours of operation are Monday-Friday 8 AM- 5 PM, so if you place your order on the weekends, your order will be processed the next business day.

  12. Where can you ship to?

    We can ship anywhere! However, free shipping is only in the US and excludes PR, Hawaii, Alaska.

  13. When will I receive my shipment?

    We are located in Virginia. The shipment times depend on where it is being shipped to. Once you place your order, we can provide a Fedex tracking number.

  14. Who do I contact if I have a problem with my product?

    Please contact the manufacturer of the product.

  15. Do I get a discount for commercial projects?

    Yes! Please contact our sales representatives via phone or email for your commercial projects in order to get a bulk pricing.